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FAQ’s – Peachtree Portraits

Payment is required on the day of the photography. Your coach or team mom will be passing out order forms 1-2 weeks prior to Picture Day. Simply complete this form and bring it with your payment enclosed to place your order. We accept checks, cash, all major credit/debit cards and money orders.

Simply inform your cashier when turning in your order form. Please note that if you also wish for your children to be photographed individually you will need to fill out a separate order form for each.

Yes, we can take one payment for all your portraits; simply inform the cashiers.

Peachtree accepts the following: checks, cash, all major credit-debit cards and money orders, we even make change! No post-dated checks will be accepted. All credit card transactions will say: HS Photo Processing on your credit card statement.

The packages will be delivered to the league approximately 2 weeks after Picture Day. The league then distributes them to the coach or team mom.

Once delivered, the league official, coach or team mom will distribute the packages to each parent.

Please contact our customer care department at customercare@peachtreeportraits.com or call us at (770) 934-2277. Please provide us with your child’s name and league/school, your name and the best telephone number to reach you. We will return your call within the following business day.

We always schedule a makeup day with league officials. Typically this is 2-3 weeks after Picture Day. We work closely with the league to set a date and time that works for everyone. Check with the league officials for the schedule.

At Peachtree the customer is the focus of all we do. You can have your pictures retaken on makeup day to ensure you are happy with your products. Please bring your original products with you to makeup day.

All of the groups and individuals will be online at www.peachtreeportraits.com in a secure gallery. In your order you will receive a Customer Order Summary that will have your online code and instructions to access the images.

Typically orders ship within 10 business days depending on the combination of products and if there are specialty items ordered.

Simply contact our friendly customer service team with the location, time and date.

We make every effort to get the images uploaded as quickly as possible. Typically these are available after the packages have been delivered to the league. All events are located in a secure gallery and will require an online code for access.

Individuals who have participated in the program will also have a password to access their child’s images, however only those people with the distinct online code will be able to access the individual photos.

Yes, please call our customer care team at (770) 934-2277 to opt-out of online viewing.

We keep all events active and online for 1 year from the event date. After that, contact us and we will be glad to assist you in reordering.

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